Categories
Marketing

3 Reasons Why a 24/7 Call Center May Be Right for Your Business

If you are a business owner or manager, you are likely always looking for new ways to up your customer service game. Having an excellent customer experience associated with your business is a surefire way to keep and attract customers and clients. A well-kept, well-managed, and dynamic contact center is integral to achieving success in your customer service areas, and it can help your call center team to have an easier time completing their work. If you really want to enhance your customer support and aid your business overall, a 24/7 call center may be right for you. Here are three reasons you may want to consider this innovative new tactic for your customer interactions:

1. Customer Insights That Don’t Take Any Downtime

Part of the appeal of having a customer contact center is that you can track key customer insights that allow you to better get to know your audience and, in turn, better cater to them in all areas of your business. If you invest in a contact center that has CRM integration, you will be able to track your customer behaviors and interactions at all hours, which can help you pinpoint the best times to interact with this base, as well as the best channels for communication. Whether your business uses Salesforce or another CRM, an intelligent cloud contact center will be able to seamlessly let you know more about your audience.

2. Meet Your Customer Base Where They Are

Using an omnichannel 24/7 support system like the contact center from Bright Pattern will allow you to meet your customers where they are, when they are. If your call center is not available in some capacity at all hours of the day, your business is missing those customers who cannot get to their phones or computers during your set hours. This can breed negative feelings toward your business, and hurt your customer experience ratings as well as your reputation. A Microsoft contact center that is open 24/7/365 allows you to catch those customers who may work long hours and, for many other businesses, can slip through the cracks. If you invest in an omnichannel contact center solution, you can also interact with your customers on the communication channels they feel most comfortable in, which further personalizes their client experience. Whether they prefer a phone call, SMS messaging, website chat feature, or email, your customer support team will be able to interact with your clients in a way that makes them feel respected and well taken care of.

3. Get a Leg Up on Bigger or More Well-Known Businesses

A huge advantage of getting a contact center that has 24/7 availability and omnichannel integration is that you have a leg up on your business competition. The larger companies may not have the personalized touch that your business does by utilizing communication channels that meet customers where they are. Additionally, if you invest a lot of time and energy into making your round the clock service perfect, you will have a better reputation than even the most well-known businesses. Think of it as your customers having loyalty to a small mom and pop bookstore or coffee shop rather than a big-name chain. It is the same idea: personalized, reliable customer service support will gain you a better, larger, and more loyal client base. The idea that your contact center is 24/7 also opens up the possibility for your customers to utilize self-service options that are automated. These options could broaden your audience as it is more comfortable for many customers to feel that they are in control of their support experience.

Categories
Business

How ID cards enhance the security of your business

The security of your organization is your prime priority. The security is not only for your physical and financial assets but also for your business correspondence and documents. Using CCTV cameras and surveillance systems is one means of ensuring the security of an organization. But more than this, the use of an identity document such as an ID card for entry, exit and access within the premises can prove invaluable in enforcing security for your organization. This is why most organizations opt for ID card printing.
Ways in which ID card printing can enhance the security of your business

  1. ID card printing  ensures total security

Gone are the days when keys went missing or doors were tampered with. Today, your company can have iron-clad security by using electronic locking systems operated using ID cards. No tampering is possible with the security system since these can be accessed only with the use of an ID card.

  1.   ID card printing  prevents fraud

Many fraudulent activities occur by the misuse of ID cards like trespassing, phishing, etc.
Include a hologram, RFID tag or some biometric identification during your corporate ID card customization and printing to prevent misuse of the card by others. ID card printing prevents losses to the organization by ensuring the complete safety of its premises and assets.

  1.      ID card printing  prevents cash-up issues

Enable your staff to access the computer and cash register only using their ID cards.  Trace all cash discrepancies or losses to locate the culprit easily through the ID card. Organize for ID card printing  immediately through a trusted supplier

  1. ID card printing  prevents unauthorized entry

Restrict access to privileged sections of your organization with ID card printing. Only those with the special access Id card may enter these areas. Here Id card printing prevents unauthorized entry into private areas and safeguards confidential information and assets.

  1. Restrict visitor privileges using ID card printing 

The only way to ensure the safety and confidentiality of your company’s intellectual property is by limiting access to the visitor within the premises of your organization. ID card printing helps you to accomplish this effectively.
A visitor is handed an ID card marked VISITOR with chemical stripes that lose their validity after a certain period of time. So after a day’s use, the visitor’s card cannot be used. This means. if he visits again, he has to be issued a new card. Thus, ID card printing  can prevent misuse of visitor privileges

  1.      ID card printing  prevents malpractices by temporary staff

Temporary staff or interns are hired by companies on an ad-hoc basis. Provide them temporary ID cards with visitor codes that will last only for the tenure of their operation. ID card printing of these temporary access cards enables you to control  the range of operations of these temporary personnel and prevents malpractices by them
ID card printing is invaluable for the security of every organization. It prevents theft, misuse of assets or unauthorized entry into premises of the organization. ID cards must be printed with the best quality and confidentiality from a trusted provider to avoid duplication and misuse.
ID card printing is undertaken by the government, business, legal, educational and financial organizations compulsorily as a security initiative. The use of ID card printing for risk management initiative has been implemented even by countries at a national level.
ID cards printed from local manufacturers can easily be tampered with and misused. Get your ID card printing done from a reliable supplier who knows the value of your organization and the need for its security.