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As you probably know only too well, image is everything in business and answering the phone is an integral component of establishing the right image, as this is often the first impression a customer will have. Many small businesses cannot afford to directly employ a qualified receptionist, yet by outsourcing their call handling to a third-party virtual receptionist provider, it is possible to ensure that all incoming calls are handled in a timely and professional manner.
Professional Call Answering
By using a virtual receptionist, you can have all incoming calls answered by a remotely located receptionist who is fully briefed on your business. This is affordable because the provider has many clients, thus allowing them to keep their rates low enough to be affordable to all. You might be a one-man business, or you might be running a nationwide enterprise, either way. You can benefit from outsourcing your call handling. If your business is based in the US, check out Reception HQ, who are the country’s leading virtual reception provider with a wide range of essential business services.
There are no off-the-shelf solutions for call handling and each business has their own unique requirements, which is why these services are tailored to meet the client’s needs. You might, for example, only require call handling during exceptionally busy times, or perhaps you only need the service when your regular receptionist is not available. Whatever your needs, they can be accommodated.
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Boost Customer Service
Once you have joined forces with an established virtual receptionist provider, you can be rest assured that all incoming calls will be handled promptly and professionally. Most providers guarantee that all calls will be answered within 3-5 seconds and you can’t really beat that. Calls can be forwarded to any mobile or landline number, which helps you, the business owner, to stay informed at all times. When a customer has a problem, the last thing they want is for their call to go unanswered, or worse still, be slotted into a queue, complete with background music. Using a virtual receptionist will ensure that your customers have a positive experience and this facility can be turned on and off, depending on your needs. There are informative articles available online that stress the importance of correct telephone answering within a business environment, which might be useful.
The virtual receptionist can take bookings, especially if she is connected to a cloud-based calendar, and you can compose your very own telephone greeting script, which the virtual receptionist is happy to work with. When you need to update your information, all you need to do is make a quick call to the provider, informing them of the changes and the new information will be added. You might, for example, have one particular product that is temporarily out of stock, or are offering a special promotion on another, all of which can be passed on to your virtual receptionist.
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Many small businesses are in need of professional call handling services and by searching online for an established provider, you might be surprised at how reasonably priced the services are.